Policies

All new clients are required to pay a 50% deposit at the time of booking. This deposit will go towards the dog’s stay at the time of check out. This deposit is refundable unless the reservation is canceled after the cancellation window. 

All holiday and summer reservations will require a 20% deposit at the time of booking. Note that all holiday and summer reservations have a two night minimum stay. All dogs will be charged for a minimum of two nights regardless of the dog staying only one night. 

All deposits made will go towards the total amount owed at pickup unless the reservation is canceled after the cancellation window. Cancellation windows vary by time of year. Note the information below for a more detailed explanation.

Reservations made during any holiday can be canceled with a refundable deposit up to 14 days prior to the scheduled check in date. All holiday reservation deposits are non refundable if canceled after the above time frame. Holidays include two days prior and two days after the observed holiday. The holidays are as follows: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, New Years Eve/Day. Reservations made during ‘Spring Break’ and the summer, June 1st through August 31st, will abide by the above holiday cancellation policy. 

Reservations made outside of the above dates will abide by a 72 hour cancellation window prior to the date of check in. Any reservation canceled after 72 hours will be subject to a cancellation fee of 20% of the entire stay.

All dogs who are pickup up after 11 am will be charged an afternoon pickup fee per kennel reserved. Note that this fee is not per dog but rather per kennel.